From the moment he arrived, I felt I had made a good decision in calling A1.Joel called me from the road to confirm his arrival time, he arrived in a clean, well-marked van, he was very friendly, personable, professional, and quickly made me feel he was very well-equipped to examine my door & opener and give me an objective report on their condition.He asked several questions about my current garage door, whether I was having any problems with it, or if I had any specific concerns about how things were operating.He carefully listened to my responses and explained what his inspection was going to cover, and then carefully explained what he found.There was at least one cracked hinge, all of the rollers were noisy and in need of lubrication, the bottom rubber seal needed to be replaced, and a few other issues that could pose future problems were pointed out.Joel also commented on several other items, like the springs which I had replaced a few years ago, telling me they were still good shape and that he would readjust the way the door was opening and closing.I’ve also been experiencing some issues with my current automatic door opener (which is quite old) and I inquired about replacement options. I recently responded to a radio commercial for a garage door tune up and Joel S from A1 Garage Door Service came out to my house in Woodhaven today. Kudos to Jacoby and A-1 for very satisfactory overall experience! He was very professional, polite and courteous and we truly appreciate him stopping by to get these tasks done. He was a pleasure to have here today and we highly recommend his work and he really should get a big pay raise for the work that he does for your company.Please let him know that our van has plenty of clearance to fit under the garage door in it’s top position.Thank you for sending him here to do the work today! We are very happy with the work he did! □Update: Jacoby came over to our home and explained and successfully helped us set up our three iPhones to use the MyQ app. He recommended the best parts and proper equipment for this successful replacement of our old garage door opener system, for a garage that was not ever actually designed to have such features. We very much appreciate him being very honest, helpful, thorough and polite, regarding the situation with our old garage. Recommend A1 services to anyone that needs any garage door service offered by them.Īlex did an amazing and awesome job on replacing our old garage door opener, which had a chain that was failing. Very happy with how punctual and effective the job was executed. The project was done within the time window and now i have a functional garage door that will work without issues for the years to come. Very detailed explaining the issues with my garage and what i needed to get fixed as well as provide options for lower or higher costs and what it entails. Every step of the way he communicated any additional costs to fix the garage and made sure i wanted to move forward. He quickly looked at my system and provided great feedback about what needed to be done so that I had a functional garage door. He arrived and quickly was able to safely secure the loose tensioned spring and release the tension to start working safely. The technician Josh called the same morning and arrived on time within the timeslot that i had booked. A1 had quick opening which i was able to book via there easy to use online app. My spring had popped out from the wall bracket and got stuck on my old garage door opener bracket that was still stuck on the wall. Thank You Dylan, Shirley and the A1 Staff !Įxcellent service with A1 Garage door service. When I find a local service that comes through like a champ I not only continue to utilize that company but refer as well. A1 provided excellent customer service from the initial call to the completed repair. He completed the repair precisely and thoroughly in a very timely manner. He provided us with recommendations and options and addressed all of our concerns. He evaluated the issue and explained the repair process. Dylan the service tech was very professional, polite and knowledgeable regarding product and repair. Within a half hour the technician arrived at my residence. After speaking with Shirley who was very thorough providing information, she informed me that she could have a service technician available the same day. Immediately contacted A1 Garage to setup a service call for what I expected to be the following week due to the holiday. Went out to pick up some last minute items the day before Thanksgiving only to return to a garage door that wouldn’t open due to a broken spring.
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